AFreight | Frequently Asked Questions

How long will it take for the box to arrive?

For boxes from HONG KONG, the following delivery commitment applies:

Metro Manila 14 days after departure of vessel from HK port to the Philippines

Luzon A 18 days after departure of vessel from HK port to the Philippines

Luzon B & C 21 days from departure of vessel from HK port to the Philippines

Luzon D 28 days from departure of vessel from HK port to the Philippines

Visayas 28 days from departure of vessel from HK port to the Philippines

Mindanao 30 days from departure of vessel from HK port to the Philippines

*Please note that delivery commitment may change without prior notice

For boxes from SINGAPORE, the following delivery commitment applies:

Metro Manila 14 days after departure of vessel from HK port to the Philippines

Luzon A 21 days after departure of vessel from HK port to the Philippines

Luzon B & C 25 days from departure of vessel from HK port to the Philippines

Luzon D 30 days from departure of vessel from HK port to the Philippines

Visayas 30 days from departure of vessel from HK port to the Philippines

Mindanao 37 days from departure of vessel from HK port to the Philippines

*Please note that delivery commitment may change without prior notice

For boxes from MACAU, the following delivery commitment applies:

Metro Manila 14 days after departure of vessel from HK port to the Philippines

Luzon A 18 days after departure of vessel from HK port to the Philippines

Luzon B & C 21 days from departure of vessel from HK port to the Philippines

Luzon D 28 days from departure of vessel from HK port to the Philippines

Visayas 28 days from departure of vessel from HK port to the Philippines

Mindanao 30 days from departure of vessel from HK port to the Philippines

*Please note that delivery commitment may change without prior notice

For boxes from ITALY, the following delivery commitment applies:

Metro Manila 11 days after arrival of vessel in the Philippines

Luzon A 15 days after arrival of vessel in the Philippines

Luzon B & C 18 days after arrival of vessel in the Philippines

Luzon D 25 days after arrival of vessel in the Philippines

Visayas 25 days after arrival of vessel in the Philippines

Mindanao 27 days from after arrival of vessel in the Philippines

*Please note that delivery commitment may change without prior notice

What are the prohibited items inside a balikbayan box?

The following items must not be shipped: jewelries,

monies, motor vehicles or any parts thereof, firearms and explosives or parts thereof,

flammable items, narcotics and drug paraphernalia, obscene materials,

gambling apparatus and other items prohibited by the Philippine government.

AFREIGHT will not be liable for loss, confiscation or legal action arising from shipment of such prohibited items.

What is NO DELIVERY ZONE?

NO DELIVERY ZONE includes critical or dangerous areas and remote islands.

AFreight doesn’t deliver in areas considered as NDZ.

For the list of NO DELIVERY ZONE areas, please call nearest AFreight branch.

How can I file claim for lost items?

For claims and complaints of lost items,

you can visit your AFreight branch to file CLAIM OR COMPLAINT FORM.

What is NO LIFT CHARGE?

Boxes picked up from buildings with no lift are subject to HANDLING SURCHARGE.